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Ford Protect

No one knows your Ford like we do.

As a Ford owner, you have access to a wide range of genuine parts and services, so you can enjoy peace-of-mind motoring.

FordProtect offers maintenance, extended roadside assistance, service and warranty products aimed at keeping your vehicle performing safely and to your satisfaction.

From extending your new vehicle warranty to personalising your Ford to suit your lifestyle, Ford has the perfect solution. Your back pocket will thank you too because keeping your Ford in tip-top shape through Ford Service, and by insisting on Genuine Ford Parts and Accessories, you'll enjoy optimum performance while enhancing your vehicle's resale value.

Because you are a valued customer, we at Ford want to provide you with a hassle-free ownership experience, which is why we have tailored-made various plans to ensure the best coverage for you and your Ford.

Select from PremiumCARE or ExtraCARE to get the best plan for your needs.

    • PremiumCARE

      Get the ultimate in car maintenance and repair excellence. PremiumCARE offers a fully transferrable, extended mechanical warranty with over 1000 components covered, and a customisable plan to suit you and your car.

      To see all the components covered and more details about the plan, download the full brochure.

    • PremiumCARE
    • Download Brochure

Ford Protect - General Customer Policy Enquiries

Contact Centre (Office hours from 8am – 4:30pm, Mon – Fri. Closed public holidays)

General Enquiries TelephoneGeneral Enquiries Email

Ford Protect – New Customer Product and Policy Enquiries

Contact Centre (Office hours from 8am – 5pm, Mon – Fri. Closed public holidays)

Contact Centre TelephoneContact Centre Email


    Complaints Procedure and Policy

    Please click on the Complaints Procedure and Policy to be downloaded

    Download Policy


    Conflict of Interests Policy

    Please click on the Conflict of Interests Policy to be downloaded

    Download Policy


    Complaints Process

    In the event that you wish to lodge a complaint

    In terms of the Codes to FAIS, you must, where possible, submit a complaint in writing. However, with regards to Ford Complaints Policy, the policy holder may call in to the Customer Care no. indicated in this document to Lodge a complaint. The complaint must contain all relevant information and copies of relevant documentation must be attached to the complaint. Policy holder contact details must be provided.

    Complaints should be directed to the Ford Complaints Dispute Facilitator – see details below
    FORD COMPLAINTS DISPUTE FACILITATOR can be contacted on [email protected] or via 012-843-5894

    Our complaints officer has 6 weeks within which to resolve your complaint. If your complaint remains unresolved with 6 weeks, you are entitled to contact one of the following:

    Short-term insurance ombudsman

    The Ombudsman provides, free of charge, an accessible, informal and speedy dispute resolution process top Warranty holders who have disputes with their insurers where those disputes fall within the Ombudsman’s jurisdiction
    Tel. 011 726-8900 Fax: 011 726-5501 Share-call: 0860 726 890
    Online: E-mail. [email protected] Web:
    Physical Address: Sunnyside Office Park, 5th Floor, Building D, 32 Princess of Wales Terrace, Parktown
    Postal Address: P O Box 32334, Braamfontein, 2017

    FAIS Ombudsman

    The FAIS Ombudsman’s role is to resolve disputes arising in a procedurally fair, informal, economical and expeditious manner, in the event that the Policy Holder believes that he/she has received inappropriate or incorrect treatment.
    Tel. 012 470 9080 Fax: 012 348 3447
    Online: E-mail. [email protected] Web:;
    Physical Address: Sussex Office Park, Ground Floor, Block B; 473 Lynnwood Road Cnr Lynnwood Road & Sussex Ave, Lynnwood, 0081
    Postal Address: P.O. Box 74571, Lynwood Ridge, 0040

[1] Ford Motor Company of Southern Africa (Manufacturing)(Pty)Ltd is a registered financial service provider, FSP No. 48173.

[2] Underwritten by Guardrisk Insurance Company Limited, FSP75

[3] Blake Connect (Pty) Ltd is a registered financial service provider, FSP No 44890

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