Agnichia Jacobs, a proud member of the Eagle Ford service team, was recently awarded Ford South Africa’s Service Advisor of the Year award for her outstanding contribution to the Ford brand. We asked Agnichia what this achievement meant to her.
Q: What does it mean to you to win this award?
A: This is a very big personal achievement for me as its been my goal for some time now.
Q: What is your history with Eagle Ford?
A: I started working at Eagle Ford in May 2015.
Q: What does it take to understand a customer better?
A: I feel like the best way to understand a customer is to try putting yourself in his shoes and ask enough questions to understand his concern.
Q. What is the 1 tip you would give to an up-and-coming service advisor?
A: Just be honest. customers wont get upset if you are honest, they will get upset and loose trust in you if you are dishonest with them.
Q. What is your perfect Ford why?
A: The Ford Fiesta 1.0 Titanium Manual is my absolute favorite out of all the Ford Vehicles. I personally prefer a small vehicle and the power on pull off from this beauty is amazing.