If your vehicle is stuck on the side of the road, has a flat tyre or won't start in the morning, one shared-toll call will set in motion the necessary assistance to get you going again or tow your vehicle, free of charge, to the nearest Ford servicing dealer.
In the unfortunate case of a collision, your car will be towed to the closest Ford Approved Body Repair centre. Should your vehicle be involved in a collision which results in injuries, the medical rescue service is set in motion, again by one shared-toll call.
And remember, it is just not you and your vehicle which are covered by this three year assistance plan, but also a member of your immediate family or any other legal/authorised driver or passenger in your vehicle. In the case of your vehicle experiencing battery related issues, we will assist you with battery assistance, below market rates, brought to you at no cost by FordProtect.
At Ford we care for you 24 hours a day, 365 days a year, wherever you are and whenever you need us. And remember it is the vehicle which is covered, not the owner, so any authorised driver or passenger can call for assistance. We care - 0861 150 250.
Give the operator your name and memnership number (vehicle VIN number on the windscreen)
Advise nature of injuries
Make your way back to the vehicle and wait for assistance to arrive
If you are injured
Ask whoever is on the scene of the accident first to call the AA Mayday number for you (draw attention to the numbers and requirements on the window sticker).
NOTE: Medical Emergency also operates in the case of medical emergencies at home such as poisoning, medical advise, acute sickness or injury.
Areas of cover
The Roadside Assistance and Medical Emergency Plan are operational in the following areas: The Republic of South Africa, Swaziland and Lesotho.
Should an injured passenger or driver require repatriation after treatment, this service is extended to people resident in South Africa.
Services offered to you
Roadside Running Repairs
Change a flat tyre
Home start service
Key lock out service
Fuel to reach a filling station
Battery Service Required
Test battery and vehicle engine charging system
Jump start vehicle
Supply and fit a new battery
Collision tow (at customer's or insurer's cost)
Emergency evacuation and transfer to appropriate facility
24 hours emergency hotline
Guaranteed hospital admission
Relocation after treatment
Dispatch of emergency medicine
Monitoring and liaison with next of kin
Travel companions for minors
Repatriation of mortal remains
Hazardous chemical information
AA technical examinations and advice at preferential rates
Free Road and touring info and travel maps
Accommodation booking services
Preferential discounts at travel
How long is Roadside assistance valid?
Roadside Assistance is valid for a period of three years from date of first registration with no restriction on the kilometers.
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 Important Information FordProtect RSA Plans are offered to you by FordProtect under Ford Motor Company of Southern Africa (Manufacturing)(Pty)Ltd is a registered financial service provider, FSP No. 48173. The information contained on this page is of general nature and does not replace the RSA plans terms and conditions. Please refer to the new vehicle RSA plan terms and conditions booklet and Owner's Guide for full details of cover, terms and conditions and exclusions